Deda Designs LLC Return Policy
In-Person and Website Purchases
All in Person and Website purchased items may be returned, exchanged or receive credit within 7 days of
purchase or 7 days from ship date. All sales are final after the 7th business day, from the date
of purchase. Items will be inspected and returned for refund, store credit or exchanged upon
verification of the authenticity and condition of the returned item. Returns/exchanges require
proof of purchase. Returns/exchanges are not guaranteed for items that do not arrive or
arrived damaged. Custom items are not eligible for return/exchange. Deposits on jewelry or
special orders are non-refundable and can only be used as a store credit.
Shipping a Return
Please contact us at dedajewelry@gmail.com to make arrangements for returning your item.
Shipping Returns Instructions
1 - Please email us at dedajewelry@gmail.com with your wish to exchange or return your item
and provide us with your name, home address, order number and phone number. We will
respond to your return request within 48 hours and provide you with our return address to post
your item to.
2 - When packing your return to send back to us, please ensure the pieces are in a sturdy box ,
wrapped in protective wrap ( like bubble wrap or soft foam wrap)
Place the jewelry in a box that is secure and will not move around or make rattling sounds when in
transit.
After everything has been packed make sure the package is sealed securely.
3 - We do not cover the cost of any return shipment expenses.
We require that you insure the return shipment for its full value and use a secure,
trackable shipping method, that provides you with proof of sending and receipt. A request for a signature upon delivery to us is required.
4 - Once we have received the order back and within 7 days from date of delivery, it will be
carefully inspected. Please note we have the right to refuse your return if the jewelry has not
been returned in its original condition, or if the products show signs of wear or modification.
5 - Once the physical condition of the jewelry has been accepted as in original condition, we will refund or credit you the price you
paid for your order. The same method you used to make payment within 30 days will be used for refunds.
Custom
Any jewelry item that has been created for or specifically modified for a customer is
considered custom.